I just realized I never came back to report on all that happened with this ordeal after I resolved my issue.
For those that posted and followed, you know the drama.
For those that didn't and are seeing this now, I'll sum it up - new machine, new torch, new consumables = extreme bevel on only one side. Massive troubleshooting = no change. The fix? New o-rings (with fresh lube).
After the fix, I followed up with Hypertherm to basically state the solution and close the warranty claim they opened themselves. After being down for roughly 1 month, and after having wasted a lot of time troubleshooting, not to mention all the new 3/16" steel that went to waste, I asked if it would be possible to get some sort of discount for replacing my consumables.
Mind you, I had also gone through a few electrodes, nozzles, and a swirl ring as part of my troubleshooting.
They said no, there's nothing they can do and it is what it is. I was told to reach out to the seller of my torch (in this case, Baker's Gas) to which I replied, it isn't their fault as they didn't manufacture my torch...you (Hypertherm) did. I got another "oh well" and that was that.
I said screw it and called Baker's Gas only to be asked to submit an email to their customer support. If I recall correctly, it was Kevin that replied in the morning right on the next business day.
He said he would be calling me shortly after he talks to Hypertherm (my email had included the warranty claim number, and more).
Well, sure enough I got a call back with Kevin introducing himself and asking what do I feel like would be a good solution to my issue. I asked that I would be happy with some sort of discount to purchase new consumables and that was it to which Kevin replied he thinks it would be fair that Hypertherm instead REPLACE them.
Less than half an hour later I got a call back with Kevin telling him that Hypertherm apologizes for the entire ordeal, and that they will be sending me 10 electrodes and 10 nozzles - way more than I could've asked for! Not only that, if I needed anything, he would personally ensure to take care of the order with an added discount (on top of whatever sale was going on).
Hypertherm's overall support was good in that they did attempt to help me with my issue, but it was a shame that they wouldn't take responsibility for the issues I had with a brand new product.
Baker's Gas on the otherhand was ridiculously top notch!
After 1,000 pierces. I'm sure I can get more after I work on my air a bit more but not bad at all!
Also, I had taken advantage of Kevin's offer and I purchased some finecut consumables which I have to say are freaking awesome.
What I really love is how little heat the torch generates as shown in the cold rolled steel. No real "blueing" in a lot of the corners.
