Hi,
I've recently purchased a second hand plasmacam table with designedge software. I've been able to use it whilst sending away paperwork to Plasmacam support team and waiting to transfer license over. it has been a tedious wait. Friday morning i fired up machine only to find design edge wouldn't open, telling me all seats had been used. I can't log into plasmacam community, they wont return emails, i can't run machine, i have a ton of work lined up. Not happy. any suggestions?
Regards
Rod
Transfer of DesignEdge software license
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Rudeone
- 1/2 Star Member
- Posts: 7
- Joined: Sun Jul 07, 2019 6:04 am
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Rudeone
- 1/2 Star Member
- Posts: 7
- Joined: Sun Jul 07, 2019 6:04 am
Re: Transfer of DesignEdge software license
Not a lot of help with this one.
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rdj357
- 4 Star Elite Contributing Member
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- Joined: Sun Mar 11, 2012 4:40 pm
- Location: Tahlequah, OK
Re: Transfer of DesignEdge software license
Rod,
Email support is only for those outside the US. I don't know where you are located but assume the US since you were speaking of imperial units in another post.
If you still haven't gotten your software properly activated, call PlasmaCAM Technical Support during business hours (Mountain Time) at (719) 676-2701
Email support is only for those outside the US. I don't know where you are located but assume the US since you were speaking of imperial units in another post.
If you still haven't gotten your software properly activated, call PlasmaCAM Technical Support during business hours (Mountain Time) at (719) 676-2701
Robert Johnson
PlasmaCAM GURU & Instructor
I am not affiliated with PlasmaCAM, Inc. in any way. I offer training on their equipment and software. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them are for nominative purposes only and does not imply any affiliation with or endorsement by them.
PlasmaCAM GURU & Instructor
I am not affiliated with PlasmaCAM, Inc. in any way. I offer training on their equipment and software. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them are for nominative purposes only and does not imply any affiliation with or endorsement by them.
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Rudeone
- 1/2 Star Member
- Posts: 7
- Joined: Sun Jul 07, 2019 6:04 am
Re: Transfer of DesignEdge software license
Hi Robert,
I’m in Australia. My software has been finally activated.
Four days of lost production time, no response from plasmacam to any of my emails. Customer service from this company looks like it is living up to its reputation. I really had been hoping for that to be not the case. One of the reasons I’ve transferred ownership is to purchase the nesting feature add on. When this crap happens tho, it really puts a taint on any future purchases. Common courtesy costs nothing but is probably the single most important skill in a company. Thanks for your time in responding Robert.
I’m in Australia. My software has been finally activated.
Four days of lost production time, no response from plasmacam to any of my emails. Customer service from this company looks like it is living up to its reputation. I really had been hoping for that to be not the case. One of the reasons I’ve transferred ownership is to purchase the nesting feature add on. When this crap happens tho, it really puts a taint on any future purchases. Common courtesy costs nothing but is probably the single most important skill in a company. Thanks for your time in responding Robert.
