The new SmartSYNC plasma cutting system

[HypHyDef]

I guess Hypertherm has already thought of this, and I wasn't paying close enough attention when I posted yesterday. So it does look like you can read the cartridge without having to own one of the SmartSYNC cutters.
David


https://www.hypertherm.com/en-US/hypert ... ge-reader/
Hypertherm cartridge reader.jpg

as_cartridgereader_600x420.jpg

adbuch, I'm glad you found this! I was just about to post that exact screen shot for you, However after chatting with our technical support team there is no data on the cartridge without the SYNC system. So this reader will not work with the adapter.

[acourtjester]

We are not selling the previous PMX65, 85, 105 units any longer. Only SYNC systems are currently available for order as well as our PMX45 XP.

You may have talked to business around the world, but I'm sure you will lose business of the small shops and hobbyist. Your producing a quality machine with the PMX series has forced other manufactures to improve their machines. With your policy and equipment changes you will cause many who would have bought from Hypertherm to look to another vendor. I have bought 3 in the last 6 years (the first 2 went with DIY tables I built and sold) the one I have now may be the last. New technology is great but not always wanted or needed, I still use Win 7 the newer Win 10 PC I have is not turned on much.

[djreiswig]

You absolutely are not forced into the new SYNC power supplies and cartridge consumables. We are not abandoning the Duramax torches or the consumables.

So if you are not abandoning the Duramax torches, why abandon the power supply that uses them? Or is it possible to adapt one to a Sync unit? It appears that the socket is the same from images I've seen. I'm sure some modifications might have to be made to the pins, though I haven't been able to locate a service manual for the sync to compare circuitry.

[HypHyDef]

We are not selling the previous PMX65, 85, 105 units any longer. Only SYNC systems are currently available for order as well as our PMX45 XP.

You may have talked to business around the world, but I'm sure you will lose business of the small shops and hobbyist. Your producing a quality machine with the PMX series has forced other manufactures to improve their machines. With your policy and equipment changes you will cause many who would have bought from Hypertherm to look to another vendor. I have bought 3 in the last 6 years (the first 2 went with DIY tables I built and sold) the one I have now may be the last. New technology is great but not always wanted or needed, I still use Win 7 the newer Win 10 PC I have is not turned on much.

We would surely hate to see you go elsewhere when the time comes but of course every small business has to choose what is best for them and if you find that you can produce the same quality of work with other machines then of course that is something you will have to look at. Obviously, we hope that time never comes and you come to see the value of our systems over time.

[HypHyDef]

You absolutely are not forced into the new SYNC power supplies and cartridge consumables. We are not abandoning the Duramax torches or the consumables.

So if you are not abandoning the Duramax torches, why abandon the power supply that uses them? Or is it possible to adapt one to a Sync unit? It appears that the socket is the same from images I've seen. I'm sure some modifications might have to be made to the pins, though I haven't been able to locate a service manual for the sync to compare circuitry.

I believe the pins are a different size which would prevent the Duramax from connecting properly. I can raise this question to our technical support team for clarification if you would like me to. I'll share what I can. Producing the SYNC system required retooling of our assembly line, which would not make manufacturing both systems feasible. While on a smaller scale this would be like asking Chevy to produce their new Truck alongside the old in the same plant. Pardon the example I was struggling to come up with a good one, but I hope you get the point I was trying to make. We only have so much room for our production line.

[SegoMan DeSigns]

We did not send out a survey as research, we had face to face conversations with businesses across the world and asked them what pain points they were experiencing. This is what led to the development of this new system. You absolutely are not forced into the new SYNC power supplies and cartridge consumables. We are not abandoning the Duramax torches or the consumables.

There you have it, the high price for the cartridges is on your poor choice of communication with some (Not All) all of your loyal customers. A true test of this new system would be offer it along with the existing D.Max system to see which one sells the best.

[34by151]

With no solution to use the old consumables on a sync power supply it's not feasible to make the switch.
I have cancled my order for a sync85.
Once my stock of consumables is getting low I will revist the issue
As I will need to buy all new consumables Ill look at other brands as well as hypertherm

[HypHyDef]

With no solution to use the old consumables on a sync power supply it's not feasible to make the switch.
I have cancled my order for a sync85.
Once my stock of consumables is getting low I will revist the issue
As I will need to buy all new consumables Ill look at other brands as well as hypertherm

I can understand that, you have to do what you think is best for your business. We appreciate your business and hope when the time comes you will see the benefit to our system. As long as our systems tend to last and the length of time we will continue to make consumables and torches for your current sytem it's possible that the SYNC system will also be discontinued, you never know.

[HypHyDef]

We did not send out a survey as research, we had face to face conversations with businesses across the world and asked them what pain points they were experiencing. This is what led to the development of this new system. You absolutely are not forced into the new SYNC power supplies and cartridge consumables. We are not abandoning the Duramax torches or the consumables.

There you have it, the high price for the cartridges is on your poor choice of communication with some (Not All) all of your loyal customers. A true test of this new system would be offer it along with the existing D.Max system to see which one sells the best.

I understand your feelings on this but I can't think of another manufacturer that has done that, it's just not feasible from a cost perspective as well as facilities standpoint.

[HypHyDef]

You absolutely are not forced into the new SYNC power supplies and cartridge consumables. We are not abandoning the Duramax torches or the consumables.

So if you are not abandoning the Duramax torches, why abandon the power supply that uses them? Or is it possible to adapt one to a Sync unit? It appears that the socket is the same from images I've seen. I'm sure some modifications might have to be made to the pins, though I haven't been able to locate a service manual for the sync to compare circuitry.

Physical size of the connections are different between the new system and the G4 Duramax system. see picture below. SYNC on the left, Duramax on the right.
download/file.php?mode=view&id=73250

[djreiswig]

Well, if the sync connectors bigger, I bet somebody could whip up an adapter bushing and 3d print it out. By the reaction in this thread, I bet there would be market.
Is there a service manual available for the sync? Curious how much of the pins serve the same function. Guessing the extras are for the rf reader.

[adbuch]

https://www.hypertherm.com/en-US/suppor ... ish%20(US)

[djreiswig]

Yeah, but where's the service manual? The operators manual doesn't have schematics.

[cutnweld]

just curious, If the smart consumables are usable on the older units, then the old consumables should be usable with the smart cutter right? CNC lathe should be able to make an adapter?

[adbuch]

just curious, If the smart consumables are usable on the older units, then the old consumables should be usable with the smart cutter right? CNC lathe should be able to make an adapter?

It is a ONE WAY adapter to allow use of the newer cartridges on the older machines. I expect that on the Sync machines, the computer in the machine depends on communication with the cartridge to operate. So I would say NO, but perhaps the Hypertherm pro will step in here to verify.
David

[adbuch]

Yeah, but where's the service manual? The operators manual doesn't have schematics.

Give Hypertherm tech support a call and ask.
David

[djreiswig]

You posted a link to the manuals after I posted asking about the service manual, but there is no service manual at the link you provided.
I'm not going to buy a sync, so I'm not going to waste my time calling them. I was just going to compare the connectors to see what is different. Surprised they don't have a manual available yet. Must be too new.

[HypHyDef]

Well, if the sync connectors bigger, I bet somebody could whip up an adapter bushing and 3d print it out. By the reaction in this thread, I bet there would be market.
Is there a service manual available for the sync? Curious how much of the pins serve the same function. Guessing the extras are for the rf reader.

I have no doubt there will be someone who wants to try and fit the Duramax to the SYNC, it would be a shame though to void a warranty on a brand new system.

[HypHyDef]

Yeah, but where's the service manual? The operators manual doesn't have schematics.

The service manuals are listed on the website. you just have to click the button that says "show all"

https://www.hypertherm.com/en-US/suppor ... max65+SYNC

[HypHyDef]

just curious, If the smart consumables are usable on the older units, then the old consumables should be usable with the smart cutter right? CNC lathe should be able to make an adapter?

It is a ONE WAY adapter to allow use of the newer cartridges on the older machines. I expect that on the Sync machines, the computer in the machine depends on communication with the cartridge to operate. So I would say NO, but perhaps the Hypertherm pro will step in here to verify.
David

You are correct, This is a one way adaptor. The G4 stack of consumables won't physically connect to the G5 (SYNC) Torch.

[djreiswig]

Well, if the sync connectors bigger, I bet somebody could whip up an adapter bushing and 3d print it out. By the reaction in this thread, I bet there would be market.
Is there a service manual available for the sync? Curious how much of the pins serve the same function. Guessing the extras are for the rf reader.

I have no doubt there will be someone who wants to try and fit the Duramax to the SYNC, it would be a shame though to void a warranty on a brand new system.

Shouldn't void the warranty if no modifications are made to the power supply.

[acourtjester]

Decisions make, mandate is in like many things today protests do not change them.

[HypHyDef]

Well, if the sync connectors bigger, I bet somebody could whip up an adapter bushing and 3d print it out. By the reaction in this thread, I bet there would be market.
Is there a service manual available for the sync? Curious how much of the pins serve the same function. Guessing the extras are for the rf reader.

I have no doubt there will be someone who wants to try and fit the Duramax to the SYNC, it would be a shame though to void a warranty on a brand new system.

Shouldn't void the warranty if no modifications are made to the power supply.

Agreed, if an adapter is created to work with the Sync system for use with old consumables and that part doesn't cause any failures. If something is created and you are using components that are not meant to be used with this system and they cause damage or failures then that might be looked at more closely.

[adbuch]

I have no doubt there will be someone who wants to try and fit the Duramax to the SYNC, it would be a shame though to void a warranty on a brand new system.

Shouldn't void the warranty if no modifications are made to the power supply.

Agreed, if an adapter is created to work with the Sync system for use with old consumables and that part doesn't cause any failures. If something is created and you are using components that are not meant to be used with this system and they cause damage or failures then that might be looked at more closely.

And most likely any damage to the new machine would not be covered under warranty. In other words, warranty may become void.
David

[34by151]

With no solution to use the old consumables on a sync power supply it's not feasible to make the switch.
I have cancled my order for a sync85.
Once my stock of consumables is getting low I will revist the issue
As I will need to buy all new consumables Ill look at other brands as well as hypertherm

I can understand that, you have to do what you think is best for your business. We appreciate your business and hope when the time comes you will see the benefit to our system. As long as our systems tend to last and the length of time we will continue to make consumables and torches for your current sytem it's possible that the SYNC system will also be discontinued, you never know.

Im not sure you do.
Hypertherm could also offer to purchase back all "new in box" consumables