hypertherm died

[kbenz]

Hypertherm 600. was cutting out a welcome sign. plasma cut off, no lights no air no power. plugged my welder in, fired right up. called hypertherm. they gave me the number to my local (60miles away) service repairman. called him. went to voicemail. mailbox is full

[kbenz]

his mailbox is still full

[beefy]

See if Hypertherm have a customer relations department. I bet that magically the dealers mail box is not full when he gets a call from them.

I had issues with my internet security software and the local support here were absolutely incompetant, so I found the number for the customer relations department in Russia. Next day I recieved an email from the head CR lady, apologising for what I'd experienced, plus an email and a solution from the local support people here. The local idiots also said I didn't have to go to CR and I could just sort it out with them, despite me having tried 3 times already.

Hopefully Hypertherm will be quick to contact this dealer, they seem to have a great reputation for customer support.

Keith.

[kbenz]

the other repair center finally called me. gonna take it to him one day. My new powermax 65 with duramax torch should be here friday

[kbenz]

this by no means is a slam against hypertherm. I would buy no other. 12 years without a problem what so ever til now. very pleased.

[jimcolt]

kbenz,

If you can let me know who the repair shop is with the full message box....I will make sure it gets straightened out. My direct email is jim.colt@hypertherm.com

Jim

....and thanks for bying the new Powermax65. You are going to be amazed at the better cut quality, consumable life and cut speeds you can achieve.